Services - Our Deliverables

Hickling & Associates is focused on building long-lasting relationships with our clients. Through our work with you and your organization, we build organization capacity so that your organization can resolve similar issues in the future based on a new set of skills. We begin with an assessment to understand the situation and with that information we are able to recommend a customized process which will lead to increased efficiency and effectiveness. We work with you to understand your goals. We help you achieve them.

Findings and recommendations to increase Facilities Management functional and organizational efficiency and effectiveness
Sets of Performance Metrics to assist with the monitoring and improvement of facilities management processes and procedures
Cost Analysis which benchmarks your O&M Costs against other institutions within your institutional classification as well as in others.
Findings and recommendations to improve your Capital/Renovation Project Planning and Delivery
Developed Standard Operating Procedures to ensure consistency and ongoing quality of service delivery to your institutional customers and stakeholders.
A recommended strategy for determining your Capital Renewal focus
Maps of processes designated as key to your organizational success
Customized re-engineered/re-designed processes based on organizational need
Findings and recommendations to assist in your CMMS Implementation
Findings and recommendations for the most efficient and effective deployment of O&M staffing
Findings and recommendations to increase employee satisfaction
Findings and recommendations to improve Customer Satisfaction
Skill based training and development to increase organizational capacity
Coaching and skill development to increase leadership & management proficiency

Our Services: