Hickling & Associates is focused on building long-lasting relationships with our clients. We build organizational capacity so that your team can resolve similar issues in the future based on a new set of skills. Our work always begins with an in-depth assessment to understand your unique situation. With that data in hand, we are able to recommend a customized process which leads to greater efficiency and effective change.

Our Services

We do not believe in one-size-fits-all service packages. Understanding a complex problem and implementing a lasting solution requires an open mind, a broad set of skills, and the wisdom to focus your effort appropriately. While we work together to help you achieve your goals, we may utilize some of the following services:

Organizational Assessments

  • Facilities Management Functional Assessments
  • Facilities Management Organizational Assessments
  • Capital/Renovation Project Planning and Delivery Analysis

Facilities Information Technology

  • Facilities IT Needs Analysis
  • Implementation Preparation
  • Mobile Strategy Development and Implementation
  • IoT (Internet of Things)

Performance Measurement & Optimization

  • Performance Metrics Development
  • Process Mapping & Redesign
  • O&M Comparative Cost Analysis (Benchmarking)
  • Capital Project Planning and Delivery Analysis
  • Standard Operating Procedures Development

Employees/Customers Survey & Development

  • Leadership & Management Development
  • Customer Satisfaction Survey/Improvement
  • Staff Development & Training
  • Employee Climate Surveys

Our Process

The strength of our approach is its simplicity. We use data to unlock insights that can create lasting change for your organization. This entire process is supported by information technology, mobility, and automation.

Hickling & Associates LLC

Our Clients

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