Our Services:

Hickling & Associates is focused on building long-lasting relationships with our clients that begin with three basic questions and result in the maximum benefit for our clients. We work with you to understand your goals and help you achieve them.

		Our primary goal is to assure that you can answer these three questions affirmatively:
1		Are you receiving full value for the money spent on the facilities portfolio (i.e. operations and maintenance, utilities, capital renewal and replacement, new construction, deferred maintenance)?
2		Do you have a reliable set of facilities' performance metrics in place; such as, usable space, revenue per net square foot, costs of owning and operating space?
3		Do the facilities metrics respond to the needs of key constituencies (e.g. administration, faculty, researchers, public, students)?

This is a partial list of deliverables that Hickling & Associates can deliver to help you meet your organizational goals:

• Facilities Management Functional Assessment
• Facilities Management Organizational Assessment
• Performance Metrics Development
• O&M Comparative Cost Analysis (Benchmarking
• Capital/Renovation Project Planning and Delivery Analysis
• Standard Operating Procedures Development
• Capital Renewal Development Strategy
• Process Mapping
• Process Re-Engineering/Re-Design
• CMMS Needs Analysis & Implementation Preparation
• O&M Staffing Analysis
• Employee Climate Surveys
• Customer Satisfaction Survey/Improvement
• Staff Development & Training
• Leadership & Management Development